Mobile device downtime is expensive, resulting in unhappy customers and frustrated workers. When you can’t see remote workers but need to understand what’s happening on their devices it’s impossible to support and diagnose issues without having the device in your hands.

SOTI XSight integrates with SOTI MobiControl, providing a supercharged solution with the operational intelligence, support and management tools you need to streamline your business.

SOTI XSight is the world’s first integrated diagnostic intelligence and support solution to help fix problems faster, get total visibility on device performance, solve current issues and protect against future ones. Make smarter decisions regarding business-critical mobile strategy.

• Real-time remote control allows technicians to visualize the operation of remote devices. Technicians can control devices as if they were in their hands.
• Access a richer troubleshooting experience for the user and the technician. Take advantage of text, voice and video chat and reduce resolution time.
• Draw on the remote device screen to illustrate solutions to the end user and empower them to correct issues themselves. This further reduces downtime and end-user frustration, while increasing IT help desk bandwidth.
• Record audio and video of the support call to accurately document what the issue is and how it impacts productivity. This information can be attached to tickets and shared with other agents to ensure consistency when addressing issues.
• Upload and download files and folders to troubleshoot or fix issues. Pull logs and files to gather device data. And do it all remotely without having to walk the end user through complicated, time-consuming steps.
• Integrated ticketing allows documenting of problems with screenshots, video recordings, device data snapshots, log files and more.